When do I pay?
I am with Westfield or Hospital Savings Association
What methods of payment do you accept?
How do I pay?
Will I get a receipt?
What happens if I'm late paying my invoice?
What are your consultation fees?
What is your cancellation policy?
What if there is an excess on my health insurance policy?
Non-payment by your health insurance provider
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When do I pay?
If you are paying for the treatment yourself, you can either:
- Pay at the month end
Most patients choose to pay for their treatment on a monthly basis. At the beginning of each month, we will send an invoice for all treatment received during the previous month. You’ll then have two weeks to settle your account.
Or
- Pay as you go
You can choose to pay for your treatment after each appointment - just ask at reception on your way out.
If you have health insurance most people like us to deal with your insurer directly to save you the hassle. All you need to do is:
- Provide us with your policy details, we will settle your account directly with your health insurance provider.
- It is advisable to call your provider before making your first appointment – policy details differ widely and you will need to make sure you know how much treatment you will be allowed. We are recognised by all major health insurance companies. You can contact your insurer directly by clicking on the links below.
AXA PPP, BCWA, BUPA, CIGNA, DIRECT LINE, FIRST ASSIST, HEALTH ONLINE, LEGAL & GENERAL, LLOYDS TSB, MEDISURE, MULTIPLEX HEALTH TRUST, NORWICH UNION, REMEDI, ROYAL & SUN ALLIANCE, STANDARD LIFE, WPA HEALTH, ZURICH INSURANCE
If you have a health insurance policy that requires you to pay and then claim back from them:
- Please follow the instructions on how to ‘Pay at month end’ above making sure you request a receipt for your payments. You can then submit your receipt to your health insurer.
- We would again advise you to contact the insurer in advance as procedures do differ greatly between policies.
- You can contact your insurer directly by clicking on the links here. HOSPITAL SAVINGS ASSOCIATION, WESTFIELD.
Payment Terms
- Please note that 2% interest per month will be added to all overdue accounts
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